Amazon Prime, You Are Fucking Up.

I preordered Doom on the PS4 Months ago. When Amazon announced their 20% discount on preorders and new games, I went ahead and locked down anything I was planning on playing figuring I could always cancel, but the deal might not always be there. As Doom approached, I was still curious enough to go for it, and watched as my guaranteed “Release Date Delivery” item was prepped and shipped on Wednesday, 5/11- 2 days before the Friday, 5/13 release.

Amazon Prime Members enjoy free, guaranteed 2-day shipping on most items Amazon sells, and many games and movies advertise a release date delivery that will often times even ship overnight the night before a game releases. I’ve always figured this killed them in shipping costs, but with Prime Membership at nearly $100/year, this is literally the main draw of the service for many people, video services and music streaming be damned.

I tracked Doom as it made it’s way in a day to the closest UPS hub to me, a one day journey and right on track to arrive for Friday and a weekend of demon slaying. I was getting excited. Coverage of the game began to pop up- videos, reviews, etc. and I tried to ignore it... only 24 hours, I thought.

Advertisement

Then Friday rolled around and I waited anxiously for a package on the porch all morning, but had mostly forgotten about it by mid-day with a lot of other things going on. Late Friday afternoon it suddenly set in... Doom wasn’t here yet and UPS would have come and gone long ago. I hopped online and tracked it. No movement since Thursday afternoon. Why, I wondered, had it not moved?

I scanned the page to find it was shipped via UPS Ground service- which was not guaranteed, but estimated to arrive on Friday. The arrival date had now been bumped to Monday the 16th. Simply, ground packages are not guaranteed and though it was only a day away, it had obviously been left behind in favor of more important- ie: guaranteed- shipments. I would have to wait another three days to play Doom.

I don’t want to sound spoiled here. Waiting 3 days to play a new game is very much a “first-world problem” and I see how whiny it looks, but this is a service I pay for, and when I’m short-changed with an estimated arrival over a guaranteed one, this is the kind of shit that happens. Doom would also ship free to non-Prime Members as it is over $35 alone, so I likely could have received the same level of service even if I wasn’t a longtime Amazon customer that had spent more than I’d care to see totaled, even in the last year.

This is not the first time this has happened and I emailed Amazon and called them on it, saying I had always enjoyed speedy, guaranteed delivery in years’ past and now things were starting to be sent with merely the hope that they would arrive in time. Sometimes they have. Several times they have not. Amazon offered an excuse of shipping delays and please wait for Monday, which is all BS and does not address the fact that my game should have shipped guaranteed- and incidentally would have arrived on time if it were. They also offered me (what had better be) an additional 20% off of the game or one month of Prime. That helps, I guess.

Still, I was really looking forward to going to Hell this weekend.

Advertisement

Anyone else seen Prime shipping services slacking lately? Do you call Amazon on their bullshit when your stuff is late?? Please sound off below!

Share This Story